Sopra Steria Recruitment 2023:
Sopra Steria Recruitment Drive for Service Desk Engineer 2023. B.E / B.Tech / MCA candidates can apply. Details of eligibility and application process are given below.
EXPERIENCED JOBS / FRESHER JOBS
Sopra Steria Recruitment 2023 For Service Desk Engineer
Sopra Steria Recruitment 2023: Sopra Steria Recruitment 2023 For Service Desk Engineer. B.E / B. Tech / MCA candidates can apply. Details of eligibility and application process are given below.
About Company: Sopra Steria, a true European pioneer in the realm of digital transformation, boasts an unparalleled array of end-to-end services that stand at the forefront of the market. From expert consulting to seamless systems integration, cutting-edge software development, meticulous infrastructure management, and efficient business process services – they’ve got it all. Sopra Steria has earned the unwavering trust of both leading private enterprises and public-sector organizations. They are the go-to choice for those seeking triumphant transformation programs that tackle even the most intricate and vital business challenges. By fusing top-notch, high-quality services with a remarkable commitment to added value, Sopra Steria ensures your path to success is paved with excellence.
- Innovation, Sopra Steria enables its clients to make the best use of digital techno Consulting: Sopra Steria provides expert advice on how to navigate the digital landscape.
- Sopra Steria doesn’t operate in isolation. They understand that real progress is made through collaboration. They partner with other tech giants, startups, and academia to bring fresh ideas and innovations to the table.
- IT Solutions: They develop and implement cutting-edge IT solutions that streamline operations and enhance efficiency.
Job Title: Service Desk Engineer
- Handling calls, Emails, Chats, incidents and Manage alerts. Event on the ticketing & monitoring tool, taking necessary details, and ensuring the call is dealt with.
- Tracking and documenting any changes made to KB article and creating of KB article.
- Ability to work a flexible schedule outside of typical business hours.
- Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents
- Ensure that the Incident management documentation process is being performed with a high level of quality.
- Log details of all incidents. Alerts/events and problems utilizing standard reporting methods.
- Provide first-line fixes, utilize relevant procedures, or escalate problems.
- Use supplied checklists and ensure that the problems highlighted are followed up.
- Escalate tickets to L2 and L3 as appropriate and follow up for the resolution.
- Experience in handling international (European Geographics) clients.
- Maintain procedures compliant with ITIL, the company’s quality management system.
- Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers etc. and their components.
- Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, Network devices and its Components, etc.
- Knowledge of Monitoring tools like Tivoli, Swivel, Nagios, etc.
- Excellent communication skills (written & verbal)
- Escalate, if needed, unresolved problems to a higher level of support
- Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement.
- Knowledge of ITIL framework and practices.
- Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
- Categorize and record reported queries and provide solutions.
- Monitor issues from start till resolution.
- Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS teams.
- Open to 24/7 environment
- Total Experience Expected: 0 – 01 year
- B.E./ B. Tech/ MCA
How to Apply for Sopra Steria Recruitment 2023?
Interested and Eligible candidates can apply for this drive online by using the link below.
Apply: Click Here
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